Conditions of use

1. Registration

1.1. Registration is not required to place an order. However, in connection with the first order, it is possible to:
a) Register as a consumer in XyliMind Oy's customer register by stating your name and other requested information.
b) When registering, the consumer must give his or her consent for XyliMind Oy to register personal data in its customer register. XyliMind Oy's customer information is confidential. XyliMind Oy undertakes not to disclose customer information to others.
1.2. The consumer must exercise special care and diligence when using the online store.

2. Binding nature of the order

2.1. Communication between the parties takes place either by e-mail, letter or telephone. Our professional service staff is also happy to help by phone with all inquiries and orders on weekdays at. 9.00 - 14.00 Tel. 0207 614 820.
2.2. Delivery has taken place when the order has been delivered to the consumer or a notice that the order can be picked up from the post office.
2.3. After placing a consumer order, XyliMind Oy does not have the right to change the terms of the contract.

3. Prices

3.1. All prices include VAT (VAT 14%). The current price is displayed in the online store. The valid price is in Euros (EUR).

4. Delivery

4.1. If the product is in our warehouse, the estimated delivery time is 1-5 working days. If the product is temporarily or completely out of stock, we will notify you immediately and also if the delivery time is longer.
4.2 We will indicate on the product presentation page if the delivery time is substantially different from what is stated in section 4.1.
4.3. XyliMind Oy delivers products only in Finland. All deliveries by XyliMind Oy take place via Suomen Posti. If the consumer wants to use a different transport service, the prices and conditions are agreed separately with XyliMind Oy.

5. Terms of payment

The most common payment methods are Online Payments and Credit Cards, Klarna Invoice or Installment Payment.

With the Klarna Checkout service, you can easily, flexibly and securely shop online. By answering a couple of easy questions, you will conveniently identify yourself in the service and you can choose the payment method that suits you best.

The options available to you are Klarna invoice, Klarna account, card payments (Visa, Mastercard) or online banking payments (OP, Nordea, Danske Bank, Savings Bank, Aktia) - all equally secure! By using the Klarna Checkout service, you accept the terms and conditions of Klarna AB (556737-0431, Norra Stationsgatan 61, 113 43 Stockholm), which you can find here. If you have any questions regarding payment, please contact Klarna's customer service directly on 09 425 99770 (weekdays from 9:00 to 18:00) or

If you selected an invoice as your payment method, the invoice will be delivered to the email address you provided after the order is mailed. The invoice has a 14-day payment period. You can also change the invoice due date, etc. at

6. Returns

6.1. The consumer has the right to return unused products within fourteen (14) days of receipt of the product (s), excluding the date of receipt. The returned product and product packaging must be in the same condition as when received.
6.2. The consumer is advised to make a return notification by e-mail to info @ tooth fairy or by phone (0207 614 820) before returning the product. The consumer returns the product (s) at his own expense. The return will be sent to: XyliMind Oy, Sepänkatu 3G, 11710 RIIHIMÄKI.

7. Shipments broken during transport

7.1. Sometimes, despite careful packaging, packages can be damaged during mail delivery. Therefore, it is a good idea to check the condition of the package already in the presence of a postman when you pick it up. If the package has been damaged during transport and if the ordered product (s) has also been damaged, make a damage report immediately at the post office. Then contact our customer service ( for further instructions. 

8. Complaints

8.1. If the consumer has been delivered the wrong product, the product is damaged, etc., the consumer must notify XyliMind Oy within a reasonable time, either by e-mail to by post to: XyliMind Oy, Sepänkatu 3G, 11710 Riihimäki or by phone 0207 614 820. Incorrect delivery will be returned free of postage in accordance with the instructions given by XyliMind Oy (item 6). Return will take place after the complaint has been made. Upon receipt of the returned goods, XyliMind Oy will immediately return any purchase price already paid to the customer.

9. Force majeure

9.1. XyliMind Oy is not responsible for any delay, difficulty or delay in the delivery of the order due to a circumstance beyond XyliMind Oy's control, such as war, natural disaster, export or import ban, official decision, disruption of public traffic or other similar obstacles or obstacles to XyliMind Oy's operations. activities.

10. Settlement of Disputes

10.1. Finnish law shall apply to disputes and disagreements arising from this distance selling agreement.