Shipping & returns


  • If the product is in our warehouse, the estimated delivery time is 1-5 working days. If the product is temporarily or completely out of stock or the delivery time is longer than usually, we will notify you immediately.
  • We will notify you on the product presentation page if the delivery time is substantially different from the above.
  • We deliver products only in Finland All deliveries by XyliMind Oy take place via finnish Post.
  • You will receive a shipment with your delivery, which will serve as a receipt for your purchase.
  • Subscribers under the age of 18 must obtain parental consent for their order.

  • Prices include VAT (14%).
  • Free shipping on orders over 150 €. Delivery of orders under € 150 to a parcel machine or local postage € 6 and home delivery 10 €. 

  • For non-redeemed shipments, we charge the subscriber the return fee invoiced by the Post (€ 10) and any retransmission costs. 


Returning and shipments broken during transport

  • Sometimes, despite careful packaging, packages can be damaged during mail delivery. Therefore, it is a good idea to check the condition of the package already in the presence of a postman when you pick it up. If the package has been damaged during transport and if the ordered product (s) has also been damaged, make a damage report immediately at the post office. Then contact our customer service via e-mail ( for the further instructions by return.