ORDER, PAYMENT AND SHIPMENT

1. Registration

1.1. Placing an order does not require registration. In connection with the first order, the consumer can register:

a) Register as a consumer in XyliMind Oy's customer register by entering their name and other requested information.

b) When registering, the consumer must give their consent for XyliMind Oy to register personal data in its customer register. XyliMind Oy's customer data is confidential. XyliMind Oy undertakes not to disclose customer data to others.

1.2. Subscribers under the age of 18 must obtain the consent of their guardian for their order.

1.3. The consumer must exercise special care and diligence when using the online store. PLEASE CHECK THAT THE CONTACT INFORMATION YOU PROVIDE IS CORRECT. If you notice incorrect contact information in your order confirmation, please contact our customer service immediately at info@hammaskeiju.fi or by phone on weekdays between 9:00 and 14:00 Tel. 0207 614 820.

2. Binding nature of the order

2.1. Contact regarding the order can be made either by email, letter or telephone. Our professional service staff will be happy to help with all inquiries and order-related matters by email info@hammaskeiju.fi or by telephone on weekdays between 9:00 and 14:00 Tel. 0207 614 820.

2.2. Delivery has taken place when the consumer has been delivered the order or notified that the order can be picked up from the post office.

2.3. After the consumer has placed an order, XyliMind Oy has no right to change the terms and conditions.

3. Prices

3.1. All prices include value-added tax (VAT 14%). The current price is visible in the online store. The current price is in Euros (EUR).

3.2. Free delivery for orders over €150. For orders under €150, delivery to a parcel machine or local post office costs €6 and delivery to your home costs €10.

4. Payment terms

The payment service is provided by Verifone Finland Oy (0943819-9). Verifone Finland Oy is a payment institution licensed by the Financial Supervisory Authority. Payment transactions are carried out in Verifone Finland Oy's secure payment environment. Verifone Finland Oy appears as the recipient of the most common online banking, card and other payments on the bank statement and any card invoices, and Verifone Finland Oy forwards the payments to the merchant. For other payment methods, Verifone Finland Oy acts as an intermediary for payment transaction information, in which case Hammaskeiju Oy appears as the recipient of the payment.

5. Delivery

5.1. If the product is in stock, the estimated delivery time is 1-4 business days. If the product is temporarily or completely out of stock, we will notify you immediately and also if the delivery time is longer.

5.2 We will notify you on the product presentation page if the delivery time is significantly different from what is stated in section 4.1.

5.3. All XyliMind Oy's online store deliveries are made via Finnish Post. You can track your delivery using the Posti tracking code.

If the consumer wants to use a different shipping service, the prices and terms will be agreed separately with XyliMind Oy.

5.4. Home delivery packages | Express delivery: Posti will deliver the package to your home without separate notification; if the recipient cannot be reached, the package will be taken to a Posti office for collection.

5.5. For undelivered shipments, we will charge the customer the return fee invoiced by Posti and any re-delivery costs.

6. Returns

6.1. The consumer has the right to return unused products within fourteen (14) days of receiving the product/products, excluding the date of receipt. The returned product and product packaging must be in the same condition as when it was received.

6.2. Before returning the products, notify the consumer of the return by email to info@hammaskeiju.fi or by phone at 0207 614 820. The consumer returns the product/products at his/her own expense. The return should be sent to: XyliMind Oy, Sepänkatu 3G, 11710 RIIHIMÄKI.

7. Shipments damaged in transport

7.1. Sometimes it may happen that despite careful packaging, packages may be damaged during postal transport. Check the transport package and product packaging upon arrival. If the package has been damaged in transport and if the ordered product/products are also damaged, immediately report the matter to Posti. After this, please contact our customer service to arrange the delivery of a new product, info@hammaskeiju.fi, tel. 0207 614 820.

8. Complaints

8.1. If the consumer has been delivered the wrong product, the product is damaged, etc., the consumer must notify XyliMind Oy within a reasonable time, either by email to info@hammaskeiju.fi, by post to the following address: XyliMind Oy, Sepänkatu 3G, 11710 Riihimäki, or by telephone at 0207 614 820. The incorrect delivery will be returned free of postage in accordance with the instructions given by XyliMind Oy (section 6). The return will take place after the complaint has been made. After receiving the returned goods, XyliMind Oy will refund any purchase price already paid to the customer without delay.

9. Force majeure

9.1. XyliMind Oy is not responsible for the fact that the delivery of the order is prevented, made difficult or delayed due to circumstances beyond the control of XyliMind Oy, such as war, natural disaster, export or import ban, decision of the authority, disruption of public transport or other similar activities that make it difficult or prevent the operations of XyliMind Oy.

10. Dispute resolution

10.1. Finnish law shall apply to disputes and disagreements arising from this distance selling agreement.